Your Questions, Our Answers

Where are Casa Opeia products made?

All our pieces are handmade by skilled artisans in South America, mainly in Colombia and Ecuador. Each creation reflects local craftsmanship, tradition, and cultural heritage.

What materials do you use?

We use 100% natural rattan and organic fibers, responsibly sourced to ensure sustainability and respect for nature. Every piece celebrates natural beauty and authenticity.

Are all the products handmade?

Yes — every Casa Opeia product is handcrafted. Small variations in color, texture, or shape make each item truly unique and full of character.

How can I clean and maintain my lamp?

Simply wipe it with a soft, dry cloth. Avoid using water or harsh chemicals to preserve the natural fibers and their warm color over time.

Do the lamps come with electrical fittings?

Yes — each lamp includes the necessary fittings (cable and bulb holder). You can easily install it in your home following standard electrical setup.

How long does delivery take?

Orders are typically processed within 1–2 business days. Shipping time depends on your location, but on average takes 5–10 business days within Europe and North America.

Do you ship internationally?

Yes, Casa Opeia ships worldwide. Delivery costs and times may vary depending on the destination — you can check rates at checkout.

What is your return policy?

If you’re not fully satisfied, you can return your item within 14 days of delivery. Products must be unused and in their original packaging.

Can I request a custom order or personalized lamp?

Absolutely! We love bringing your vision to life. Contact us through the Contact page to discuss your custom design or special dimensions.

How can I contact you if I have more questions?

You can reach us directly through our Contact page or by replying to your order confirmation email. Our team is always happy to help and ensure your Casa Opeia experience is perfect.